As a constant guideline, we conduct a thorough orientation with our leader Client. As a first step, we spend enough time with our Client to explain our entire coaching process: the steps involved; the assessment tools we plan to use, including the SCARF instrument, Gallup’s StrengthsFinder and the feedback process; the timeline; our coaching approach; and resolve eventual confidentiality issues. We answer any questions our Client may have and make sure to obtain his/her consent before we move forward in the coaching process. We make the effort to fully prepare the leader Client. We do not assume that our leader Client will just “go with the flow” as we move through our coaching process. It’s critical for our Client to thoroughly understand the GROW Strategy Model and the SCARF instrument (including the importance of the proper mindset), and how the two combined can help him/her gain the self-awareness needed to achieve Full Spectrum Leadership. In addition, we explain the theory behind, and the purpose of, any other assessment tools to be used, such as a 360-degree instrument. Clients must fully understand the purpose, reliability, validity, confidentiality issues, and anticipated outcomes of any personality/psychological instrument they are asked to complete. This is our moral and ethical professional imperative.